Customer Service

Cit Hall Hours are Monday – Friday 8:00 AM until 5:30 PM

No. Payments are accepted during business hours inside City Hall at 50 East Main Street, after hours in the drive-thru’s blue drop box, or anytime online at Municipal Online Services

Water accounts are established inside City Hall at 50 East Main Street or online HERE

The total cost to start a utility account is $150, excluding gas service. This consists of an $85 Water Deposit + $35 Sanitation Deposit + $30 Service Charge

2018 Service Sheet

The Gas Deposit is $85. If Gas is the only service requested, then the total will amount to $115 ($85 Gas deposit + $30 Service charge). If Gas service in addition to water, sewer, and sanitation service is requested, then the total will amount to $235 ($85 Gas deposit + $85 Water Deposit + $35 Sanitation Deposit + $30 Service Charge)

After all deposits and charges are satisfied, an appointment must be made to correspond between the customer and the technician. Why? The customer must be present at the service location while the initial service is being rendered. For more information on Natural Gas, please visit the Natural Gas Department link

Yes. To qualify for waived deposits, an active letter of credit must be submitted, proving zero late charges and/or zero delinquent notices have occurred in a 12-month minimum period of time. Letters of credit are only accepted from either a Power or  Utility Company

No. The appropriate deposits and service fee must be paid before services begin.

No. Each time a different name is installed on a service location, a new account number is assigned. Therefore deposits, charges, and fees are required for each new service location

AEC stands for Account Establishment Charge. It’s a one-time charge of $40.00 which appears on the first bill of every new utility account.

We offer same-day service, at no additional cost to our customers.

Acceptable payment options include: Cash, Check, Money Order, Credit Cards* (Visa, MasterCard, Discover, and American Express)

If your payment is not received before the cut-off date as it appears on your bill, you will be required to pay a collection fee of $75; deposits must be upgraded to the current deposit amount. Services will not be restored until these fees are paid.

Yes. To enroll, simply submit a voided check along with a bank draft authorization form. Payments are drafted on the 10th day of each month.

The maximum advanced service request is a period of 2 weeks.

Deposits are retained on each account until the service is requested to be discontinued. At that time, the deposit will serve as payment of the final bill and a notice of any remaining balance will be sent to the forwarding address provided by the account holder.

Due Dates remain the same each month. Bills are organized by the first 2 digits of your account number. Please refer to the information below to assist you in finding your due date: